Central Reservations

Central Reservations & Customer Assistance

For general assistance with any of your travel needs, please call:

    • (800) 448-4226 toll-free throughout the United States & Canada
    • (907) 771-2640 direct line, long distance charges may occur
    • PenAir accepts payment by Visa, MasterCard and Discover
    • Hours of Operations: Daily - 4:00 am - 7:00 pm AST ~ (8:00 am - 11:00 pm EST)
      Central Reservations will be closed for the Thanksgiving holiday.

Groups

    • Group Desk: (907) 771-2642
    • Group Desk: (Toll Free): (800) 860-3691
    • Hours:  Same as Central Reservations & Customer Assistance

Charters

  • Charters: (907) 771-2500 or charters@penair.com
  • Hours:  8:00 am - 5:00 pm (Monday - Friday).  For after hours or weekend charters please email charters@penair.com.  This email is monitored on a regular basis, even on weekends.

Cargo Operations

All cargo being shipped from Anchorage via PenAir must be delivered to the PenAir Cargo drop-off facility:

Anchorage Cargo Facility
6200 Boeing Avenue, Ste. 300
Anchorage, AK 99502

Hours of Operation for Freight & PenPak :
        7 AM - 6 PM (Monday - Friday)
        7 AM - 4 PM (Saturday)
        Closed Sunday

Air Cargo: (907) 243-2985
Air Cargo Fax: (907) 770-7204
cargo@penair.com
Click here for location map

Corporate Office
Peninsula Airways, Inc.
6100 Boeing Ave.
Anchorage, AK 99502

Telephone: (907) 771-2500
Fax: (907) 771-2661
Office Hours: 8:00AM - 4:30PM (Mon-Fri)
Email: info@penair.com
We cannot accept bookings, changes, or cancellations via email.

Boeing Avenue is off of Point Woronzof Road, the western extension of West Northen Lights Blvd. at the north end of Anchorage International Airport.
Click here for location map

Station Operations

Station Location Phone
To provide the optimal customer service all reservations need to be made online or through central reservations. Stations are not able to make reservations.
Click here for flight reservations or call (800) 448-4226.

LOCATION PHONE NUMBERS

Location General Info  Charters  Cargo
Anchorage  (907) 771-2500   (907) 771-2599 (907) 243-2985
Fax: (907) 266-7887
 Aniak (907) 675-4450 (907) 771-2599 (907) 675-4450
Cold Bay (907) 532-2484 (907) 771-2599 (907) 532-2484
Dillingham (907) 842-5559 (907) 771-2599 (907) 842-4172
Fax: (907) 842-5443
Dutch Harbor (907) 581-1383 (907) 771-2599 (907) 581-2485
Fax: (907) 581-2711
King Salmon (907 246-3372 (907) 771-2599 (907) 246-3372
McGrath (907) 524-3600 (907) 771-2599 (907) 524-3600
Sand Point (907) 383-6000 (907) 771-2599 (907) 383-6000
St. Paul (907) 546-2456 (907) 771-2599 (907) 546-2400
St. George (907) 859-2258 (907) 771-2599 (907) 859-2258
Unalakleet (907) 624-3540 (907) 771-2599 (907) 624-3540

Airport Locations & Maps

Alaska

Anchorage: Ted Stevens Anchorage International Airport 
5000 Old International Airport Rd, Anchorage, AK 99502
(3 miles southwest of city center)
Ticket Counter Location: South Terminal
Ticket Counter Hours
Daily: 6:00 a.m. - 9:00 p.m.

Gate Locations: Concourse L1

East Coast:
Boston: Boston Logan International Airport
Ticket Counter Location - B Terminal (next to USAirway's Shuttle Service)
Ticket Counter Hours
Daily: 5:00 a.m. - 6:45 p.m.
Gate Locations: B Gates located in Terminal B

Other East Coast Airport Locations
Bar Harbor Airport (seasonal from Memorial Day - Columbus Day)
143 Caruso Drive, Trenton, ME 04605

Plattsburgh Airport
42 Airport Lane, Ste. 8, Plattsburgh, New York 12903

Presque Isle Airport
650 Airport Drive, Ste. 5, Presque Isle, ME 04769


Administration:
Danny Seybert, Chairman & CEO
Scott Bloomquist, President
Dave Hall, COO
Melissa Roberts, Vice President Sales & Marketing
Mike Bradley, Vice President Maintenance & Engineering
Al Orot, Vice President Cargo/Postal Services
Brian Whilden, Vice President Safety
Murphy Forner, Vice President Services
William (Bill) Batman, Director of Flight Personnel/Chief Pilot
Lynette Schroeder-Einwiller, Director of Human Resources
James McCormick, Regional Director - Eastcoast
Kristin Folmar, Director of Sales & Marketing

Receipts & Refunds

Pen Air sells both refundable and non-refundable tickets. If ticket was purchased online and the ticket is still active, refund /change requests can be made online through the “Your Itinerary” by looking up the reservation and the fare paid or contact PenAir Reservations.

Tickets needing to be refunded should be returned to the original location of purchase, such as any PenAir ticket office, or if purchased from a travel agent, the agency office. PenAir will refund eligible tickets purchased directly from PenAir within 7 business days (for credit card purchases) and within 20 business days (for cash purchases) from receipt of the refund request. Ticket refund applications are available at all PenAir ticket offices. Refunds will be credited to the original purchaser and made in the original form of payment.

You may also be able to receive a refund on lost tickets. Lost ticket applications are available at all PenAir ticket offices. You can request a refund by sending your lost ticket application to the following address for processing.

PenAir, Inc.
Attn: Ticket Refund
6100 Boeing Avenue
Anchorage, Alaska 99502
(907) 771-2534
refunds@penair.com

For more details, contact PenAir reservations at 907-771-2640 or 1-800-448-4226.

Non-Refundable Tickets

A non-refundable ticket is not eligible for refund; however the value of a completely unused ticket may be applied to future travel on PenAir up to one year from the original purchase date. Changes made for future travel with a non-refundable ticket may be subject to a change fee. For a partially used ticket, the ticket's value toward future travel is reduced by the value of the flown portion of your trip, and may still be subject to a change fee.

 

Ticket Receipts

To obtain a ticket receipt for an active reservation refer to your email confirmation or visit Your Itinerary (link to this page) to access your ticket receipt.  For receipts for service fees paid or past reservations please contact Customer Assistance.

Lost Bags

Baggage that is delayed or damaged should be reported to PenAir personnel, in person, before leaving the airport. If you did not file a report at the airport please contact Customer Assistance within 24 hours of your arrival: 

Flights In Alaska  
Flights on the East Coast US
(907) 771-2615
(800) 448-4226 toll-free 
(617) 567-5134
(800) 448-4226 toll-free
 baggage@penair.com    baggage@penair.com
Alaska Baggage Hours of Operations:
Daily:10:00am - 9:00pm AST

Holiday hours may vary
 
East Coast Baggage Hours of Operations:
Monday - Saturday: 6:30am - 6:30pm EST
Sunday: 10:00am - 6:30pm EST
Holiday hours may vary 

Failure to report baggage damage or mishandling of any scope will not be reviewed for compensation. If, in the unlikely case, your luggage is still missing after 5 days or you have additional questions regarding delayed or damaged bags, please contact our Central Baggage Service office at 907-771-2697 (Alaska) or 617-567-5134 (East Coast US). Please retain copies of your ticket, baggage claim check, and any receipts you may have accumulated for expenses incurred relating to your claim.

Placing Value On Your Checked Luggage

PenAir will reimburse up to $1250 USD for damage or loss for non-excluded items checked on any PenAir flight. If the value of your non-excluded checked items exceeds $1250 USD, excess valuation can be declared at the time of check-in and purchased for $1.00 per every $100 dollars of declared value.

Many items are excluded from coverage because they are not suitable for checked luggage (computers, cameras, binoculars, valuable jewelry, glass items, medication, etc.).